Articles in Operations
Operations
Building an Institutional Memory Engine
Retrospective lessons learned are dead. The architecture that captures institutional knowledge before it walks out the door — engagement graph, decision archive, pattern library.
christopher-veale ·
Operations
The Hidden Costs of Bad Estimates
Why most consulting projects come in over budget — and the Phase 0 move that prices a real estimate instead of fiction. Two stories, one playbook.
christopher-veale ·
Operations
The SOW Process Is Broken at Most Firms. Here's What Replaces It.
A standard SOW should ship in 1–3 days; complex deals up to 1–2 weeks. Three-week cycles mean your team is grinding, not running a long process. Why, and what the fix actually is.
christopher-veale ·
Operations
What PSA Software Actually Is (And Why The Category Is Aging Out)
PSA software is bookkeeping infrastructure dressed in operator clothes. The real category, where it stopped evolving, and what a system of action looks like in its place.
christopher-veale ·