Articles in Strategy
Strategy
What Is a Professional Services Operating System?
Manufacturing got ERP. Sales got CRM. Professional services got 47 disconnected tools. Here is what a Professional Services OS actually is, why the category has been missing one, and what it changes.
christopher-veale ·
Strategy
Case Study: How Leading Teams Are Revolutionising Service Delivery
Three archetype teams, three concrete operating moves, three sets of numbers that actually shifted. What the firms pulling ahead are doing differently.
christopher-veale ·
Strategy
The End of Tribal Knowledge: Why 2026 Is Different
Tribal knowledge is not a wiki problem. It is a structure problem. Here is why 2026 is the year services teams stop pretending otherwise.
christopher-veale ·
Strategy
Why Services Businesses Need CPQ (And Why Spreadsheets Aren't Cutting It)
Services teams do not need CPQ. They need configure-price-scope. Without scope at the center, the rest is theatre.
christopher-veale ·